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Last Revised: 2024-05-27 11:10:00
Welcome to AliIT Customer Service. We are committed to providing exceptional service and support to our customers. This Customer Service Policy outlines the standards and procedures we follow to ensure your satisfaction.
1. Contact Methods
You can reach our Customer Service team through the following methods:
- Live Chat: Available 24/7 on our website.
- Email: Send your inquiries to support@aliit.com.
2. Response Time
We strive to respond to all customer inquiries promptly:
- Live Chat: Immediate response.
- Email: Within 24 hours.
3. Resolution Process
Our resolution process involves the following steps:
- Acknowledgment: We acknowledge receipt of your inquiry or complaint.
- Investigation: We investigate the issue by accessing relevant account details and service records.
- Resolution: We propose a solution or workaround, aiming to resolve the issue to your satisfaction.
- Follow-Up: We follow up to ensure the issue is resolved and you are satisfied with the outcome.
4. Account and Service Modifications
To assist you effectively, our Customer Service team may need to access, edit, or modify your account and services. This includes:
- Accessing account details to verify information.
- Editing account settings to resolve issues.
- Modifying services as necessary to enhance performance or rectify problems.
Please note that AliIT shall not be liable for any loss or damage resulting from such actions.
5. Customer Responsibilities
To help us serve you better, we ask our customers to:
- Provide accurate and detailed information about the issue.
- Follow the instructions provided by our Customer Service team.
- Respect our Customer Service representatives and communicate courteously.
6. Feedback and Complaints
Your feedback is important to us. If you have any suggestions or complaints about our service, please:
- Email us at feedback@aliit.com.
- Fill out the feedback form on our Support Portal.
We are committed to addressing your concerns and improving our services based on your feedback.